Would your employees benefit from completing a customer service skills course? This qualification aims to equip your staff with a detailed understanding of customer service in health and social care, effective communication and team work skills in health and social care settings, and inform them of how to account for the needs of customers who access health and social care services.

Upon completion of this customer service skills course, your employees could go on to complete one of our other health and social care courses, such as the Level 2 Certificate in Understanding Behaviour that Challenges.