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Level 2 Customer Service Practitioner Enhanced

The Level 2 apprenticeship standard for the Customer Service Practitioner is designed for apprentices in customer service roles. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviors as well as strong product and/or service knowledge. They provide service in line with customer service standards and strategy and understand regulatory requirements.

For more information about the Customer Service Practitioner standard, view our handy factsheet in the ‘documents’ tab.

Summary of our offer

Our teaching and digital learning resources for the Customer Service Practitioner will give you the flexibility to choose the tools you need to support apprentices through their on-programme learning, build their confidence and competence and ensure a quality learning experience in preparation for EPA.

We are on the register of end-point assessment organisations for the Customer Service Practitioner. Our high-quality, rigorous end-point assessment, can be delivered at a convenient time for your apprentice. Our EPA service includes a suite of guidance documents and preparation tools to get you ready for EPA.

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Business Services & Management

Level 2 Customer Service Practitioner Enhanced